Orders, Shipping and Payment
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Google Pay, and Apple Pay.
How do I use a discount code?
Discount codes can be applied to your order during checkout. You can enter your code on the right near your cart details. Please note our website is only able to process one code at a time. Discounts cannot be combined with other promotional codes on the same order.
I have not received any emails about my order? Was it placed?
The order confirmation email which serves as a receipt might have found its way to your spam folder. If it is not there, please reach out to us as there might have been an error with the order or email on file. We’ll be sure to get it fixed for you.
Where is my order?
You can view your order status by logging in to your account and viewing your order status. If you do not have an account or no longer have your tracking number please email us support@coreelle.com.
How can I change or cancel my order?
If you’d like to change or cancel your order, please contact us as support@coreelle.com and we’ll be happy to make the necessary changes.
What do I do if my products were damaged during shipping?
Please send us an email at support@coreelle.com with your order information and we’ll be able to help you out!
My package is missing. What should I do?
If you have not received your package in a timely manner it have been lost in transit by UPS/USPS. Please contact the carrier directly about the issue. If they are unable to help please email us at support@coreelle.com so we can take care of you.
Products
Are all of your products really from Korea?
All Coréelle products come to our US warehouses directly from Korea. The team works directly with the brands, and never from third parties. We work hard to ensure we only feature products of the highest quality.
Is the date on my product an expiration date or manufactured date?
All of our products are marked with a manufactured on date. Korean cosmetics products typically print the manufactured on date as opposed to the expiry date. Most products typically have a shelf life of 2-3 years. If you have any questions, please contact us at support@coreelle.com and we’ll be happy to help out.
Can you give me some advice on which products are the best fit for me?
Of course! We’d love to help you out with any questions you might have and provide any information you might need. Send us an email at support@coreelle.com and we’ll get you sorted out.
In what order should I use my treatment (serum) products?
The general rule of thumb is to layer your treatment products by from thinnest to thickest consistency. So apply lightweight / watery products first.
How should I add new products to my skincare routine?
When you are adding a new product to your routine, it is important to perform a small spot check first. Especially if they contain new ingredients to make sure it doesn’t irritate the skin. From there you can slowly begin adding it to your routine. If it’s a daily product, use it a few times a week before moving on to daily use. It’s also best to never add multiple products at the same time.
Bulk and Wholesale Orders
Do you accept wholesale or bulk ordering?
Thank you for your interest in sharing Coréelle products with your community. At the moment we only partner with brick and mortar retailers to be considered for carrying our products. No retailer is permitted to sell Coréelle online, including any third party e-commerce websites. Please email wholesale@coreelle.com for more information.
